We are in the business of creating satisfied customers. We hope you love your purchase, but If for any reason you are not satisfied, you may return eligible items within 30 days for a full refund of the purchase price. We do require that items are returned in their original packaging and in like-new condition.


In the event where merchandise is not in its original condition or is missing packaging, manuals, accessories or other components a partial refund will be given. Partial refunds are calculated on a case-by-case basis.

Items ineligible for return: Furniture and other oversized product shipped via a Motor Freight Carrier or scheduled delivery, Televisions larger than 32”, in-ear headphones, and any item that has been permanently modified such as spliced wires or custom order cables.


Three Simple Steps:

  1. Give us a heads up: Please call 631-585-5600 or email Justin@audioden.com to let us know you’d like to return an item. We will give you a RA number (Return Authorization) to include with your order.
  1. Ship it back to us: All Returns and Exchanges must be double boxed (the manufacturer’s box must be inside of another box designed for shipping). Please pack the product in its original packaging with all original contents and use the original shipping carton and packing materials if possible. A safely packaged and complete return is less likely to incur a damage or restocking fee. Please consider insuring and tracking your item as your are responsible for the item until it reaches our warehouse.

    Return Address: 

    Audio Den
    Attn: Returns

    2845 Middle Country Road
    RA# (Insert RA #)
    Lake Grove, NY 11755


  2. Sit tight! We will process your return as soon as possible and credit back the original payment method. Depending on your credit issuer, it may take as long as 10 days for the refund to post.